REFUNDS & RETURNS
RETURNS AND REFUNDS
HerbalBioTech unconditionally guarantees the quality of the products it sells. If you are not completely satisfied with the quality of a product, or there is a problem with your order simply contact us within 14 days of your delivery and we will refund your money or re-send the item as appropriate.
You may return any unopened product purchased from HerbalBioTech.com within 14 days of delivery for a full refund.
Please note that we can only process returns and refunds for items purchased at HerbalBioTech.com
When returning an order please include the following in your package:
The unopened items you are returning in their original packaging.
A Note inside your packet with your name, address and order number (can be found on your purchase confirmation email)
Refunds are processed Monday to Friday 9am to 5pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.
Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued for use on HerbalBioTech.com
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