HerbalBioTech unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of a product, or you find your order contains a wrong item, simply contact within 14 days of your delivery and we will refund your money or re-send the item.
Within 14 days after delivery, you may return any unopened products purchased from HerbalBioTech for full credit or refund. Please note that we can only process returns and refunds for items purchased at HerbalBioTech.com
Please include the following in your package:
- The items you are returning in the original packaging.
- Note in the envelope with your full name, address, and reason for returning.
Refunds are processed Monday to Friday 9am to 5pm (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.
Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued for use on HerbalBioTech.com