FAQs


Setting up an Account

Existing HerbalBioTech.com account holders are able to access their  account details by entering their email address and password on the login page.

We store your address and contact details on file, but do not store credit card details.

New HerbalBioTech customers can register their details on the Customer Registration page .

Each time you proceed to the checkout and login, the system will  automatically populate your details. You are able to add a new delivery  address or change your existing delivery address at this stage.

Placing an Order

Ordering online at HerbalBioTech is as easy as 1, 2, 3:

  1. First, browse through our catalogue or search by product name using the search box at the top of the site. (For example; by typing in the search term "Vitamin D", the list of results will include all Vitamin D products.)
  2. Once you have found the product you are looking for, simply click on  the item for more details and to view a larger image of the product.
  3. Finally, select the item(s) you would like to add to your shopping basket, before proceeding to check out.

That's it! It's that easy.

Discount Codes

Codes must be entered at checkout to redeem discount. Unfortunately  we cannot amend orders to add the discount after they've been placed.  Please note that only one code can be used per transaction. Multiple  codes cannot be applied to your purchase.

Cancelling My Order

Please contact us as soon as possible to cancel your order. We are  unable to cancel an order once it has been shipped.

Payment Options

We accept all major credit cards and handle all payments directly through Paypal so rest assured your transaction is safe and protected. 

Product Availability

Most orders are dispatched within one working day. If on the rare  occasion an item is out of stock, we will dispatch the in-stock items  first and any remaining out-of-stock items will be dispatched on the  same day they are received back in our warehouse.

Contact Information

We would love to hear from you!

We welcome any comments, suggestions and ideas that will make your  shopping experience more enjoyable, including any products you would  like to see available on our website.

Tell us how we can help by using the website Contact Us Page